Last updated: October 15, 2026
Every Crest & Court piece is made to order. Because each item is produced specifically for your order, we do not accept returns or exchanges for change of mind, incorrect size selection, or color preference.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, or with a manufacturing error, contact us within 30 calendar days of delivery. Please include your order number and clear photos showing the issue. When the issue qualifies, we will arrange a replacement or refund. In most qualifying manufacturing-error cases, the damaged item does not need to be returned.
For direct-to-garment printing, placement can vary slightly from the mockup. Variations within approximately 0.5 inch are considered normal production tolerance and are not treated as a manufacturing defect.
Wrong item or incorrect order
If you receive the wrong product, size, color, or design because of a fulfillment error, contact us within 30 calendar days of delivery with photos of the item and packaging.
Size and color selection
Please review the product description, Fit & Care page, color options, and size selection before placing your order. We cannot offer a free replacement or refund when the size or color selected at checkout was incorrect.
Cancellations and changes
Orders move into production quickly. Contact us as soon as possible if you need to request a cancellation or address change. We will make a reasonable effort to help, but changes or cancellations are not guaranteed once production has begun.
Lost or undelivered orders
For U.S. orders that have not been delivered within 30 calendar days of the estimated delivery date, contact us promptly and no later than one week after that 30-day point so we can remain within our fulfillment partner’s claim window.
Refund timing
Approved refunds are sent back through the original payment method used at checkout. Bank and card processing times vary after a refund is issued.